Refund Policy

Returns

We accept order cancellations within 24hrs of purchase, but are unable to accept returns unless the item is faulty. Please inspect your order upon receipt and contact us immediately at needlespeakuk@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.